This whole experience has been a learning curve for me. I an a slow learner, but I get there.
I went above the supervisor today and got a manager. He told me that the problem had never been handled correctly from the beginning and should have been turned over to the fraud department as soon as it became obvious that the name on the statement was for another person. It is now in the hands of the fraud department, I am to get a new credit card with a new number in 2 days, the charge is no longer on my account and any other charges that may have been levied on my account will be removed. Unless you see another whine letter from me (I do not furnish cheese) you can assume the saga is over.
The moral of this story; don't waste time with the small fry. Go straight to the top from the get go.
I have out of town company coming tomorrow so will not even open my laptop after I close it now. I am sure you need a rest from my rants, anyhow.
See you next week. Keep smiling.